If all purple phone service can do is to refer you back to the ward, then it makes you wonder about their usefulness.
Medical care that we have needed has been brilliant but the rest of it is completely disted and inefficient. I have been told we are not the first to experience bbirmingham and feel this way but there seems to be no plan to address it. I am sorry that you have not yet received the from your scan and that the communication between staff and yourself has not been very clear.
Our Purple Points team birmnigham there to resolve issues that our patients experience, however, this has clearly not happened in your case. I would like to investigate your experience further. Would you be able to our Communications team please at swbh.
Kind regards, Toby Lewis, Chief Executive. Greeted politely in the waiting area where my details were taken birminghsm confirmed. Taken to Bay 1 where again I was welcomed by ward staff. Details were constantly bring checked, all the staff I encountered were cheerful and made a bit of a stressful experience less so.
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Taken to theatre where I was entertained by another member of staff while theatre was waiting for X Ray equipment. My consultant and associate were incredible and I had no feelings of apprehension at all.
After the procedure I was returned to the ward and given coffee and biscuits. Discharge was simple and all paperwork checked and advice provided for aftercare. Cannot thank 'all' of the staff I encountered enough for making my rather short stay with them so pleasant.
Thank you very much Thank you for taking the time to give us your feedback and we will be certainly pass on your kind words within the hospital team. With kind regards, Toby Lewis, Chief Executive.
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The teams were friendly and welcoming. I chahting pleased to witness national standards being observed such as patient safety checklist WHO checklist being utilised and single sex accommodation. Well done to the team and keep up the good work.
This is precisely the level of care we aim for at Birmingham Treatment Centre and the rest of our Trust. I will be sure to pass on your kind words to the team.
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She does not speak a word of english so was unable to communicate with any of her needs at all which left her frustrated and upset. Normally she does not need any assistance in her care so it birmingam a shock to be recieving any care at all. I requested to stay with my mother to help interpret her needs.
One nurse says yes next nurse says no and creates a big fuss. They let me stay first night, in the whole night i chattinv toilet once did not eat their food or walk in n out or ask for bed or blankets I used my coat and cardigan.
Next day same thing 1 nurse says yes then next nurse says no. But they were adamant i had to leave.
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